Privacy Policy

Introduction
Ignition Motor Services respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or contact us.

Information We Collect
We may collect the following personal information:

• Full name
•  Phone number / WhatsApp number
• Email address (if provided)
• Vehicle information (make, model, license plate number)
• Service history and repair records
• Any information you provide in messages or forms

How we Use Your Information

We use your information only for:

• Providing quotes and service estimates
• Scheduling appointments and sending reminders
• Performing repairs and maintenance
• Processing government inspection documentation
• Customer support and follow-up
• Sending service reminders (with your consent)

Information Sharing
We do not sell, trade, or rent your personal information to third parties.

Your information may be shared only when required by Hong Kong law (e.g., Transport Department documentation) and you have given explicit consent

We never share your information for marketing purposes.

Data Security
We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to:

– Request access to the personal data we hold about you
– Request correction of inaccurate data
– Request deletion of your data (subject to legal retention requirements)
– Withdraw consent for marketing communications

To exercise these rights, contact us via WhatsApp at wa.me/85253054113.

Retention of Data
We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Typically, records are kept for 3-5 years as required by Hong Kong regulations.

Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of those sites.

Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on this page. Significant changes will be notified via our website or WhatsApp.

Contact Us
If you have questions about this Privacy Policy or your personal data, contact us:

WhatsApp: wa.me/85253054113
Address: G/F, 6 Hung Mo Tan, Wang Toi Shan, Pat Heung, Yuen Long